WorkSafe is the Regulator - where is their role here?
Workplace violence is being reported across all sectors - schools, hospitality, retail, healthcare, community service, corporate, construction, the list goes on - "so far as is reasonably practicable" you must ensure the health and safety of workers, and ensure that others aren't put at risk from your work. Risk is the likelihood that a person may be harmed or suffers adverse health effects if exposed to a hazard.
Businesses invest in putting measures in place whether it be training, the layout of an office, policies and procedures, emergency planning or extra security measures (e.g a panic button) to reduce the potential of harm to their workers.
But when all this fails - where does business turn to for guidance?
The Administrators for the Health and Safety at Work Act 2015 are WorkSafe.
In my opinion, when a worker is suffering psychological or physical harm through violence in the workplace this should not solely be an HR issue.